Before You Call the Los Angeles Local

As SAG-AFTRA’s largest local, we are here to answer our members’ questions and help you along the way. We want to help you as quickly and efficiently as possible, and these are some of the ways you can help us serve you better.

1. Choose The Right Office

The union is separate from the health plans. If you have questions about your health and retirement or pension plan, you should call either AFTRA Health & Retirement Office at (800) 562-4690 or SAG Producers Pension & Health Office at (818) 954-9400. Some Los Angeles events are sponsored by the SAG Foundation. For information regarding a Los Angeles SAG Foundation event, please call (323) 549-6708.

2. Talk to the Machine

When you call SAG-AFTRA, you will first be connected to an automated menu. Please be patient and listen to the options. It can be faster than waiting to speak with a live operator, who may be assisting other members. If you are directed to voicemail, the person you need to speak to may be on another call or away from their desk. Please leave a voicemail message. We will return your call.

3. And … Action!

OK, now that you are speaking to a live person, the operator will need to know the following:

•    That you are a SAG-AFTRA member
•    What department or person you want to speak to
•    If it is about a job, whether you worked principal or background

4. Which Department?

Which department do you need? Most calls we receive relate to one of the following, and there is a department for each one:

•    A job done under a SAG-AFTRA contract
•    Dues/membership status
•    Agents/managers
•    Residuals
•    Something else? Ask an operator

This item was originally featured in the September 2015 local newsletter.